We rented a sleeper from this location April 7, 2017 and returned it April 14, 2017. We paid a weekly rental fee and a deposit which I know is standard. The deposit was $2,000.00, I was expecting the deposit to be returned to the credit card, once the rental was returned and everything was good. I called a couple of weeks later to inquire about my deposit and was told deposits were mailed by check. (I have rented from other Penske locations and deposits were put back on the credit card it was charged). I have called this location several times and have not been able to find out when they plan on returning my deposit. Today June 5th, 2017 I received mail from them, expecting this to be deposit being returned; but it is a bill for some type of monthly charge. I am one pissed off customer and will never use them again and I would not recommend them to anyone.
Penske is by far,the best Truck Rental Company in America!!! My experience with them was SUPER SATISFYING!!! Kudos to TYLER, one of the Supervisors in South Bend, In. He was such a great help to me! I rented 2 trucks one way from Kent, Wa to South Bend, In & from South Bend to Little Rock, Ar all within 2 weeks. (An estimated total of roughly 2,900 miles) I feel that I was valued, respected & appreciated as a customer. The gentlemen @ Kabelin Ace Hardware were also very professional & courteous in South Bend. Thanks guys!
Great staff. Nothing like having your rental truck pre-warmed for you on a cold winter morning.
They donated 2 trucks for the Girls on the Run Michiana 5k. exceptional customer service. So much gratitude for the donation.
This location stepped up when the Granger location rented the truck I reserved 10 days in advance.
Penske Truck Rental is a US Moving Company based in South Bend, Indiana. Penske Truck Rental is located at 6150 Parkland Dr, South Bend, IN 46628, USA.
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