After my pedicure, I was told to wait there someone would come and get me. The lady that was sent to retrieve me did not identify me by name only the next treatment I would have done which was acrylic nails. Unfortunately, they had me down for a “fill”; the wrong treatment. I declined and she went off confused. Once the correct next treatment for me was figured out (although they could have just asked me), the lady said she does not do acrylic nails and handed me off to someone else. The lady grabbed my purse (which I did not appreciate) and led the way to my next seat.
Our pedicures were to consist of a 30 minute treatment with foot and leg message. The lady that did my pedicure did not say anything to me and held a lengthy conversation (in her native language) with the lady next to her. Many times she would stop my pedicure to talk with her hands; using up my 30 minute time which was being tracked by a timer. She barely massaged my feet (except to put lotion on) and did not message my legs at all. The gentleman working on my daughter was very attentive to her and was completely messaging her feet and legs. Needless to say, my pedicure was finished well before hers.
My daughter and I arrived a few minutes early to our scheduled appointment to choose our nail color and sign in. The appearance of the business was disorganized and crowded. It almost had a messy appearance. Our appointment time came and went. Fifteen minutes after our scheduled time, my daughter asks the receptionist at the counter how much longer we would have to wait. The receptionist had been “snappy” and informed my daughter that we were next. A few minutes later a woman had appeared stating that we should follow her and quickly walked off leaving us behind to try grab our stuff and catch up to her. She did not even look back to see if we were there until she was nearly at the chairs we were to sit in at the back of the business.
Once I was seated in my chair, the nail lady, whom I had been handed off to, started to clean off a very dusty and crowed work station. I noticed all the work stations looked pretty much as dusty and crowed. My chair was close enough to the station behind me that people could not pass without bumping me. Once the lady was ready she started measure my nails for the acrylics and stated “you want them long and square, correct”. I was taken back; she had not asked how I would like my nails at all. I told her I would like active length and square, yes. She did not understand my request for length so I told her I would show her once she was ready to cut them. Once again, while working, the nail lady was more concerned with her work associates than my treatment. She continuously looked around and would stop to talk (in her language) to someone else. There was even one point when she had the smoothing drill in her hand and nicked my finger due to her watching what was going on diagonally behind her. She was very apologetic for the error but continued to push on the cut and rub it with her dusty fingers. (As a nurse, I know this is a possible infection issue) I assured her I was ok to get her to stop.
During my application of acrylic nails, another customer had set at the station next to me. She was just there for a fix. She had been there the day before and gotten acrylics with a French manicure. The white nail polish had chipped. She was told that if she had bought the more expensive polish this would not have happened. She stated that she has gotten the same nail treatment done for years and this was the first time it had chipped. They informed her they would have to start over and charge her. She was adamant about just getting the polish fixed. I’m not sure what happened with her but the staff had treated her very poorly and even argued with her.
The best service i have had. My friend and i work late and really wanted our toes done. We called ahead to make an appointment. They close at 8:00 but took us at 7:30. Took there time and did a fantastic job. They even gave us massages for at least 10-15 minutes. They have a great supply of colors and brands and a beautiful salon. Highly recommend this salon!
I have been going there for a few months. I have had great experiences until last week. The technician was doing my manicure and cut 2 of my nails instead of the skin. It upset me due to having been growing my own nails for months. There is at least a quarter of an inch below my top of my finger and it bled and is now very tender. I will not be back
This is really the only salon worth going to in this area. Every nail tech does an amazing job and it's always busy for a reason! If you walk in, expect a wait! You won't be upset if you just plan ahead and book an appointment.
Best nail has to be the worst nail spa in town and I can't understand why anyone would come here. High prices and low quality jobs.
Best Nail Spa is a US Hair Care Studio based in South Bend, Indiana. Best Nail Spa is located at 906 Erskine Plaza, South Bend, IN 46614, USA.
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