It is remarkably difficult to get this office to meet its promises, answer the phone, get information. I always wonder what the people are doing in the back. The facility is beautiful, but even as I contemplate calling them now, I dread the wait and the potential problems. What is amazing to me is that no one in the Beacon administration addresses these problems. So where are you Beacon? This is a recurring problem!
Very rude on the phone. I won't be getting my supplies there any time soon!
They lied to me for months by saying my items were covered by insurance. I asked every time I got replacement parts and mentioned I had not received a letter or documentation or anything and was told I was fine. Yesterday I got a giant bill in the mail. I called and no call back. Why would you keep sending more items if the previous ones were not paid for?! Why wouldn't you make a phone call or some kind of notification sooner? You wait 9 months then send a bill?!?
If I could, I'd give them zero stars. This is a business that operates like a scam artist. They prey upon people with medical needs through misinformation, deception and unmet commitments. They incorrectly bill insurance companies and pretend it's the insurance company's fault.
Worst service I have encountered in a long time. If you can go elsewhere, I suggest you do!
Beacon Home Care is a US Health facility based in South Bend, Indiana. Beacon Home Care is located at 3355 Douglas Rd #100, South Bend, IN 46635, USA.
Please contact with Beacon Home Care using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Beacon Home Care opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Health facility in South Bend