I do hope Laura, the current General Manager, is transfered to the new larger store. She deserves to remain at the helm as she has been with Menards through several store transfers between states over many years and is highly dedicated to quality customer service.
Good service, friendly staff. Management runs a tight ship at this location. They are at a disadvantage with logistics because the bigger stores are more technology enabled with touch-screen enabled pick-up in receiving and a bigger receiving area. They are currently the smallest store in the Menards fleet of hundreds of locations nationwide, so their selection can be limiting (they do not stock lumber, for example, whereas the Mishawaka location has a full lumber yard). They have, however, acquired an old K-Mart location and are slotted to open a very large, two-floor, Menards location with a full stock selection and lumber yard across from Lowes within the next year or two. Lowes is already nervous and running 11% off offers on their receipts for return purchases simply to entice would-be Menards customers to shop them instead. Coming from Minneapolis, Minnesota, where there are many large, two-floor Menards, this new location is very much welcome. When the new much larger Menards store opens just down the road, this location will close.
Diane in electrical Dept is the best. always ready to help.
Very disorganized. Poor layout. Not typical for these stores.
Great place to find all you need to get the job done
Ridiculous! Shouldn't argue if you don't know.
Customer service is a joke here. Husband and I went to look at landscaping bricks today. Went to the counter to get a ticket wrote up for 20 blocks. I told the girl the name and style of the brick she argued with me telling me they werected not in Stock. They had 3..... I repeat 3 pallets..... I finally said just get someone to help me.
I have been a Menards customer for 24 years. No company is perfect, and I am very unhappy with Capital One taking over the Menards Credit Card Services as Capital One has terrible customer service when a system mistake is made (for example, you can only write into their disputes department, no in-bound calls, and their written responses are one or two lines and look like the work of high-school dropouts). However, Menards as a whole remains a friendly and personable team - every Menards location. If you have experienced differently, consider how perhaps an employee may be mirroring your own bad attitude. Come with a smile, a positive attitude and armed with benefit-of-the-doubt, and with very little exception you will be treated fairly at all Menards locations. This is why Menards is successful and why Mr. John Menard is among the wealthiest in America and the wealthiest man in Wisconsin.
Menards is a US Hardware Store based in South Bend, Indiana. Menards is located at 902 Erskine Plaza, South Bend, IN 46614, USA.
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