I operate a gas station with convenience store and one of my cooler door's hinges had given out. I looked up H&G, and gave them a call. They had sent a tech out the next day. He spent less than ten minutes in the store, hit me with a $112 bill (due COD, for "diagnosis"), and stated that he would put the order in for the repair. Here, weeks later and after a follow up call to their office to see what the status is of my repair, I am still with a broken door. Customer service is beyond poor. Tech was inexperienced, unskilled, and unprofessional. I would not recommend H&G to anyone of my colleagues- let alone an enemy. No thanks to H&G, but I found the parts online and fixed the hinge myself for less than the cost of their initial call.
Inexperienced technicians and poor customer service. After spending hundreds of dollars equipment still doesn't work. Had to call a different repair company.
alway had quick responce an excellent service when using Herrman @ Goetz inc will use them again when needed!
Herrman Goetz Inc is a US Plumber based in South Bend, Indiana. Herrman Goetz Inc is located at 225 S Lafayette Blvd, South Bend, IN 46601, USA.
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