Absolutely horrible experience. Reserved a car online to pick up at SBN and return in Indy. Got to counter, the lady rudely refused to rent because a Visa credit/debit card is not sufficient if returning the vehicle elsewhere, evidently requires a Visa credit only card. The lady refused to talk to us after that to even discuss options. Walked over to National, great lady and service, was out the door in 5 minutes with the vehicle of our choice. Will never consider using Dollar again.
I rented a car from Dollar to go home for a funeral, 8/24-8/26. I was overcharged by about $25, and Dollar has failed to make any resolution to the matter even after I spoke on the phone with a representative. The person was not only rude, interrupting me repeatedly while I was calmly and briefly summarizing what happened, but also totally dismissed the issue I am having with Dollar without resolving it or passing me forward to someone who can. This was extremely poor customer service, not to mention that I have been overcharged. I would never rent here again.
DONT BOOK ONLINE!!!!This location messed up my itinerary. Scheduled a pick up at their location only to find a note saying they closed one hour earlier..Just avoid booking online. They are never there. Customer service on the phone offered a replacement at fort wayne or Indianapolis.....
Dollar Rent A Car is a US Car Rental based in South Bend, Indiana. Dollar Rent A Car is located at 4639 Progress Dr, South Bend, IN 46628, USA.
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