I have been staying there for several weeks in a row for work and it is a nice place with a bar, deli, clean, and not to far from things around town.
Oh well, I could live with that. Then, during my stay, they took my things out of my room and put them behind the desk without informing me and assigned me a new room. When my key didnt work upon my return at 1:00AM, there was no one at the front desk to tell me what was going on. after waiting for 15 minutes and searching to the extent i felt comfortable
Check in for my reservation was easy. They gave me a bag with some bottled water and got off to my room. Room was nice and clean, shower looked a little dated compared to the rest of the room, but water pressure was nice. Ate breakfast(not complementary but they had a kichen you could order from) and was on my way.
Second time I’ve been at this particular Hilton, and I must say that they are excellent. Our event was catered and everything was delicious. Highly recommend it plus they have a really quaint lounge.
Nice rooms, courteous and helpful staff. Great breakfast even though you have to pay for it.
i called the hotel number, was answered by the receptionist on duty who arrived 10 minutes later from parts unknown. She gave me a new key WITHOUT TELLING ME IT WAS TO A DIFFERENT ROOM. STAY AWAY FROM THIS HOTEL AT ALL COSTS. POORLY MANAGED WITH NO CONCEPT OF CUSTOMER SERVICE. It was the worst hotel experience of my life. for my touble i was offered a free breakfast. Never hilton again.
This hotel moved me from the room I picked out with the online app.
Hilton Garden Inn South Bend is a US Lodging based in South Bend, Indiana. Hilton Garden Inn South Bend is located at 53995 IN-933, South Bend, IN 46637, USA.
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